At MetaMall, we strive to ensure a smooth and satisfactory shopping experience. Our return and refund policies are designed to provide you with peace of mind when making purchases:
Return Policy
- Eligibility: Items can be returned within 7 days of receipt, provided they are in their original condition, unused, and with all tags and packaging intact.
- Non-Returnable Items: Certain items, such as personalized products, perishables, or opened beauty products, may not be eligible for return.
- Return Process: To initiate a return, simply log into your MetaMall account, navigate to your order history, and select the item you wish to return. Follow the prompts to generate a return label.
Refund Policy
- Processing Time: Once your return is received and inspected, we will notify you via email. Refunds will be processed within 5-7 business days.
- Original Payment Method: Refunds will be issued to the original payment method used for the purchase. If you used a credit card, it may take additional time for your bank to process the refund.
- Exchange Options: If you prefer an exchange rather than a refund, please contact our customer support team for assistance.
Customer Support
For any questions or concerns regarding returns or refunds, our customer support team is available 24/7 to assist you.
At MetaMall, we’re committed to ensuring your satisfaction, making shopping a delightful experience from start to finish!